FAQ

FAQ

Is Pack Metal a wholesaler strictly?
Yes, it is only aimed at B2B customers, and may not conduct retail sales.
How can I obtain an account on the Pack Metal website?

By filling in the form on the website, in order to create your personal customer account. Your account is not created automatically. After we receive your form, you shall receive your login details (username and password) as soon as possible.

Alternatively, you may call us at +30 2310-912856 or email us at info@packmetal.gr

What are my login details?

Following your registration on our website, you shall receive your login details (username and password). If, for any reason, you have lost or forgotten your login details, you may contact us in order to recover them.

Where can I find the prices of the products?

In order to gain access to our price list, you must first login on your personal account on our website, using the username and password that we provided you with. (a customer account is required).

Is it possible to download your products catalogue?

Required that you possess a customer account on our website, you may conveniently download our catalogue on your device as a PDF file.

What shipping methods are available?

Depending on the size and the destination of each order, our customers may pick the most convenient shipping method to cover their needs.

Is it possible to buy directly from the website (using a Debit or Credit card)?

No, once you submit your order, we will contact you as soon as possible, to confirm the total amount of the order and your preferred shipping method.